Shipping policy

Where we ship

We currently ship within the United States only — all 50 states, Washington, D.C., PO Boxes, and APO/FPO/DPO addresses.

Processing time

Orders are prepared and shipped from Santa Clara, California within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). You'll receive a confirmation email with tracking once your order ships.

Shipping options

Standard — USPS Ground Advantage, 2–5 business days. $8, free on orders of $75 or more.
Express — USPS Priority Mail, 1–3 business days. $15.

Transit times are estimates provided by the carrier and begin once your order ships; choosing Express shortens transit, not processing. Deliveries to Alaska, Hawaii, and military addresses may take longer.

Address accuracy

Please check your shipping address at checkout. If you notice an error, email us right away — we can update it until your order ships. Packages returned to us because of an incorrect or incomplete address can be re-sent at the customer's expense.

Lost or missing packages

If tracking shows your order as delivered but you can't find it, please check with neighbors or your building's mail room, then email us within 7 days of the delivery date. If a package is lost in transit, contact us and we'll open a claim with USPS and work with you on a resolution.

Damaged items

If your order arrives damaged, please see our Refund Policy and email us within 48 hours of delivery with photos.

Questions

yanghe@tearhythm.co