Refund policy

We hope you enjoy everything you receive from Tea Rhythm. Our team carefully inspects every order before shipping. If something arrives damaged or isn’t what you ordered, please get in touch so we can help.

Tea and food items

For food safety reasons, tea and other food items cannot be returned or exchanged once shipped. If your tea arrives damaged or defective, please contact us using the details below.

Discovery Set

Discovery Sets cannot be returned or exchanged unless they arrive damaged or defective, or you receive the wrong item.

Teaware and other non-food items

Unused, unopened items in their original packaging may be returned for store credit or exchanged for another item. To arrange a return, email us at yanghe@tearhythm.co within 3 days of delivery. This does not apply to items included in a Discovery Set.

Return shipping is the customer’s responsibility. Once we receive your return and confirm its condition, we’ll process your store credit or exchange.

Damaged or defective items

Please email us within 48 hours of delivery with clear photos of the item and its packaging so we can review the issue and help resolve it.

Each tea packet is individually sealed for freshness and safety. If a packet arrives with a broken or damaged seal, please do not use the tea and contact us—we treat this as a damaged item.

Once we confirm the damage or defect, we’ll offer a full refund for the affected item or store credit for its full purchase value.

Wrong item received

If you receive the wrong item, please email us within 48 hours of delivery. We’ll confirm the mix-up and arrange for the correct item to reach you at no additional cost.

If a return is needed, we’ll provide a prepaid shipping label and send the correct item once we receive your return.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

If you have any questions, we’re here to help: yanghe@tearhythm.co.